Use Pulsz Player Safety Tools
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Pulsz Player Safety includes a daily Gold Coin package purchase limit, Take a Break and Self-Exclusion.
A requested Gold Coin package purchase limit remains in place for at least 24 hours before a change or revocation can take effect.
Take a Break is available for confirmed periods of 7, 14 and 30 days.
Self-Exclusion has a minimum period of 6 months and can be requested for a longer period.
After the applicable minimum Self-Exclusion period, a further 7-day waiting period applies before reopening can be considered. Reopening is not automatic and remains subject to Pulsz discretion.
Use Pulsz Player Safety Tools
Pulsz Player Safety provides different tools for different levels of restriction. The confirmed options include a daily Gold Coin package purchase limit, Take a Break and Self-Exclusion.
A purchase limit controls future Gold Coin package purchases. Take a Break provides a temporary pause using one of the confirmed periods, while Self-Exclusion applies for a substantially longer minimum period under the current policy.
Each tool has its own timing and conditions, so the rules for one Player Safety option should not be applied to another.
Set a Daily Gold Coin Purchase Limit
You can request a daily Gold Coin package purchase limit through Pulsz Customer Support by email. The Contact Form is also a confirmed route for a purchase-limit request.
The locked Player Safety facts confirm a daily purchase limit. They do not establish weekly or monthly purchase-limit periods or one universal limit amount.
A requested limit is also subject to the separate timing rule for changes or revocation.
Understand the 24-Hour Purchase Limit Rule
Once requested, a Gold Coin package purchase limit remains in place for at least 24 hours before a change or revocation can take effect.
This means the confirmed policy does not support an immediate limit change or immediate removal.
The 24-hour period is a rule governing the purchase limit itself and should not be treated as a guaranteed Customer Support response or processing time.
Take a Break for 7, 14, or 30 Days
Take a Break is a confirmed Pulsz Player Safety tool for a temporary pause.
| Player Safety Tool | Confirmed Period |
|---|---|
| Take a Break | 7 days |
| Take a Break | 14 days |
| Take a Break | 30 days |
The locked policy confirms these three periods. Other Take a Break durations should not be inferred.
Request Pulsz Self-Exclusion
Self-Exclusion is a confirmed Pulsz Player Safety option with a minimum period of 6 months. A longer Self-Exclusion period can also be requested.
- Choose Self-Exclusion for a minimum period of 6 months.
- Request a longer period if that is the option you need.
- Email Pulsz Customer Support with the subject Self Exclusion, or use support chat or the Self Exclusion option on the Contact Form.
- Include your full name.
- Include your address.
- Include your email.
For the confirmed email and support routes, use Customer Support for Player Safety requests.
The current policy does not support a Self-Exclusion period shorter than 6 months or an immediate cancellation route.
What Happens During Self-Exclusion
The current Self-Exclusion policy places specific restrictions on Virtual Coin activity during the exclusion period.
| Action | During Self-Exclusion |
|---|---|
| Redemption | Not permitted |
| Refund | Not permitted |
| Transfer of Virtual Coins | Not permitted |
These restrictions apply during Self-Exclusion. The locked policy does not establish an alternative redemption, refund or Virtual Coin transfer route during that period.
Reopening After Self-Exclusion
Self-Exclusion runs for at least 6 months, or for a longer period where a longer exclusion was requested.
- The applicable Self-Exclusion period must run.
- After that period, a further 7-day waiting period applies before reopening can be considered.
- Pulsz may then consider an account reopening request.
- Reopening remains subject to Pulsz discretion.
- Reopening is not automatic or guaranteed.
The end of the minimum 6-month period therefore does not mean that an account automatically reopens on that date.
Get Help With a Player Safety Request
If you need a daily Gold Coin package purchase limit, use Customer Support email or the Contact Form to make the request.
If you need Self-Exclusion, use email with the subject Self Exclusion, support chat or the Self Exclusion option on the Contact Form. Include your full name, address and email.
If you want to change or revoke a purchase limit, remember that the requested limit remains in place for at least 24 hours before a change or revocation can take effect.
If you are asking about reopening after Self-Exclusion, the applicable exclusion period must be followed by the additional 7-day waiting period before reopening can be considered. Reopening remains discretionary.
If a Player Safety request remains unresolved, continue through the confirmed Customer Support route. The locked facts do not establish a guaranteed processing time, approval or reopening outcome.
FAQ – Pulsz Player Safety Questions and Answers
Can I Set Gold Coin Purchase Limits?
Yes. You can request a daily Gold Coin package purchase limit through Customer Support email or the Contact Form.
Which Purchase-Limit Periods Are Currently Supported?
The locked Player Safety facts confirm a daily Gold Coin package purchase limit. Weekly and monthly purchase-limit periods are not confirmed.
How Quickly Can Purchase Limits Change?
A requested purchase limit remains in place for at least 24 hours before a change or revocation can take effect.
Which Take a Break Periods Exist?
The confirmed Take a Break periods are 7 days, 14 days and 30 days.
What Is the Minimum Self-Exclusion Period?
The minimum Self-Exclusion period is 6 months. A longer period can be requested.
How Do I Request Self-Exclusion?
You can email Customer Support with the subject Self Exclusion, use support chat or choose the Self Exclusion option on the Contact Form. Include your full name, address and email.
Is Reopening Automatic After Self-Exclusion?
No. Reopening is not automatic and remains subject to Pulsz discretion.
Is There a Reopening Waiting Period?
Yes. After the applicable minimum Self-Exclusion period, a further 7-day waiting period applies before reopening can be considered.
Can I Redeem Coins During Self-Exclusion?
No. Redemptions are not permitted during Self-Exclusion, and the current policy also prohibits refunds and transfers of Virtual Coins during that period.
Is an External Safety Organization Officially Named?
No external safety organization is established by the locked Player Safety fact layer used for this page.